AI agents are rapidly transforming enterprise operations by automating complex workflows, enhancing decision-making, and driving new levels of efficiency across departments. This panel will explore how intelligent agents are streamlining tasks, enabling real-time responsiveness, and unlocking previously untapped capabilities in areas like customer service, IT, HR, and supply chain. Hear from experts on the business value AI agents deliver today and what it takes to implement them at scale.
Live Virtual Summit: Day One
Thursday, September 18, 2025
September 18 and 19 are 30-minute sessions and panels, including a live chat stream, followed by 15 minutes of live audience Q&A with the speaker(s).
8:00 a.m.–8:45 a.m. PT
Panel
The Role of AI Agents in Enterprises
8:45 a.m.–9:30 a.m. PT
Beyond the Bot: Deploying Enterprise-Ready AI Agents that Deliver Business Results
AI agents are evolving fast, but many businesses still confuse them with simple chatbots. In this engaging and practical session, Rajesh Sura, a seasoned leader in AI-driven analytics at Amazon, will help you reframe how you think about AI agents. He’ll share how leading enterprises are deploying AI agents not just to answer questions, but to drive meaningful action, automate complex workflows, and unlock real business value.
This session is designed for business leaders, strategists, and innovation teams looking to cut through the noise and understand what it really takes to go from experimentation to scalable adoption. From retail to operations, you’ll hear real-world stories, explore frameworks for evaluating impact, and walk away with actionable steps to bring intelligent AI agents into your own organization — responsibly and effectively.
Key Takeaways
- Understand the difference between chatbots and intelligent AI agents in an enterprise context
- Learn how to identify the right business processes for AI agent automation
- See real-world examples of AI agents in customer service, sales enablement, and internal operations
- Gain a framework for evaluating success metrics and ROI for AI agent deployments
- Get actionable steps to move from experimentation to enterprise scale, while ensuring governance and cross-functional alignment
9:30 a.m.–9:45 a.m. PT
Break
9:45 a.m.–10:30 a.m. PT
Inside the AI Agent: Core Components and Enterprise Impact
Explore the foundational components of AI agents and the critical guardrails that enable their secure, scalable use in enterprise settings. This session offers a high-level view tailored for business leaders, focusing on how organizations can build trust in AI systems through responsible design and governance.
10:30 a.m.–11:15 a.m. PT
Panel
Challenges and Considerations in Deploying AI Agents
Deploying AI agents in enterprise environments presents a unique set of challenges that extend beyond implementation and into organizational strategy, risk assessment, and long-term scalability. This panel brings together industry leaders to unpack critical considerations, including how to assess and mitigate risks like automation bias, ensure traceability in agentic AI systems, and evaluate whether single or multi-agent architectures are best suited to your business goals. Panelists will also explore how to differentiate between types of AI—including GenAI and agentic systems—what successful operationalization looks like, and how to drive change management and literacy across teams. Whether you're exploring adoption or refining your strategy, this session will help you better understand the trade-offs, architecture decisions, and cultural shifts required to deploy AI agents responsibly and effectively.
11:15 a.m.–12:15 p.m. PT
Lunch Break
12:15 p.m.–1:00 p.m. PT
Unlocking the Power of Unified Communication Data for AI Agents
The modern workplace generates vast amounts of communication data from meeting transcripts, chat logs, emails, and calendar activities. This talk explores how AI agents can leverage these diverse data sources to deliver actionable insights, improve decision-making, and provide personalized assistance. By integrating and analyzing communication data, AI agents enable smarter workflows, enhance collaboration, and drive organizational efficiency. Attendees will gain strategies for building ethical data practices, developing AI-powered solutions, and unlocking the full potential of workplace communication systems for a more intelligent and effective future.
1:00 p.m.–1:45 p.m. PT
Best Practices for Enterprise Integration of AI Agents
As AI agents move from concept to enterprise reality, the challenge shifts from “should we adopt them?” to “how do we integrate them effectively?” This panel dives into the tactical and technical best practices for embedding AI agents into existing systems, workflows, and teams. Panelists will explore how to navigate cross-functional collaboration between product, engineering, and data teams; design AI agent architectures that balance autonomy with oversight; and address emerging concerns around traceability, security, and ethical behavior. With examples spanning data management, healthcare, and more, this session focuses on how to move from experimentation to execution—ensuring your AI agents are not only deployed, but delivering measurable value at scale.
1:45 p.m.–2:15 p.m. PT
AI-Driven IAM: How Agents Streamline Access, Enhance Security, and Reduce Risk
Agentic AI is transforming Authentication and Authorization by enhancing user experience, improving security, and automating various tasks. Adaptive Authentication, risk-based access control, automating user access management is where agents can be leveraged. Unlike traditional rule-based automation, agentic AI can adapt to changing environments, learn from data, and proactively address risks
Key takeaways from the session:
- Enhanced Security and Risk Management where Agentic AI can analyze real-time risk factors, including user behavior, system status, and network traffic, to dynamically adjust access controls and prevent unauthorized access.
- Streamlined IAM Operations with automated onboarding and offboarding, automated access provisioning and self service
- Improved Efficiency and Productivity with Automation of repetitive tasks, reduced manual effort and faster response times.
2:15 p.m. PT
Day One Concludes
Live Virtual Summit: Day Two
Friday, September 19, 2025
8:00 a.m.–8:45 a.m. PT
Panel
Building an AI-Ready Department
8:45 a.m.–9:30 a.m. PT
Gaining Buy-In from Stakeholders for AI Agent Adoption
In an era where artificial intelligence is reshaping industries, convincing stakeholders to embrace AI adoption is often the first hurdle to driving innovation. During this session, Jack C. Crawford—an AI thought leader, founder of a stealth AI startup, and former AI Enablement & Education Lead at Wells Fargo—will equip attendees with practical strategies to secure stakeholder support for AI initiatives. Jack will dive into the art of communicating AI’s transformative potential, tackling common objections like cost and complexity, and presenting a clear roadmap for implementation that aligns with organizational goals. Through real-world examples and actionable insights, this session will empower tech professionals, business leaders, and decision-makers to bridge the gap between AI’s promise and its execution.
Expect a blend of strategic guidance and proven techniques drawn from Jack’s experience in integrating AI into complex environments. Whether you’re facing skepticism from leadership or need to justify ROI to budget holders, this talk will provide the tools to build a compelling case that wins buy-in and sets the stage for successful AI adoption.
Key Takeaways
- Effective Communication: Learn techniques to articulate AI’s strategic benefits in ways that resonate with diverse stakeholders.
- Overcoming Resistance: Discover methods to address common concerns, including cost, complexity, and ethical implications.
- How to Build a Business Case: Gain a step-by-step framework for crafting a persuasive argument for AI investment.
- Real-World Insights: Take away lessons from successful AI adoption stories across various industries.
9:30 a.m.–9:45 a.m. PT
Break
9:45 a.m.–10:30 a.m. PT
Panel
Build vs Buy: Evaluating AI Agent Solutions
An analysis of the advantages and disadvantages of building custom AI agents versus purchasing ready-made solutions.
10:30 a.m.–11:15 a.m. PT
Panel
Open Source vs Closed Source AI Agents
Examination of the benefits and risks associated with open-source and closed-source AI agents, with insights into enterprise applications.
11:15 a.m.–12:15 p.m. PT
Lunch Break
12:15 p.m.–1:00 p.m. PT
Panel
Multi-Agent Systems: Collaboration and Coordination
Exploration of multi-agent systems and their role in complex environments, enabling collaborative and coordinated AI-driven solutions.
1:00 p.m.–1:45 p.m. PT
Enhancing Customer Service and Efficiency with AI Agents
Showcasing how AI agents can transform customer service by automating tasks, personalizing interactions, and improving efficiency to enhance customer satisfaction and loyalty.
1:45 p.m. PT
Day Two Concludes